Customer Operations Representative

Lisbon, Portugal · Operations

Description

👋🏼Hey, we're Straight Teeth Direct

Our mission to make orthodontics more accessible and affordable through technology.

We are looking for for the leaders of tomorrow who are also passionate about making people smile :)

We take pride in setting the standards in the digital dentistry space by combining our unique clinical approach with our proprietary technology to deliver a faster, smoother, cheaper and better customer experience with guaranteed outcomes.

Straight Teeth Direct™ is backed by industry experts including Founders Factory, Europe’s hottest startup up accelerator program based in London (started by Brent Hoberman, co-founder of lastminute.com and Made.com).

We're in full growth mode after a very successful campaign in the London underground earlier this year, the launch of our retail corners in 7 leading department stores across Europe and our London pop up event, the business is going from strength to strength and looking for the next teammates to join our high performing team.


🌟About you

You have a proven experience working in an administrative role and you are now looking for the next challenge in your career and a company you can grow with.

As a Customer Operations Representative, you should have experience creating spreadsheets and analysing data as well as handling payments and dealing with customer complaints.

You are extremely organised and thrive in an environment that is challenging and ever evolving and and that's why you're excited about the possibility of working in company that has a startup and growth mindset culture.

By working in a scale up you know you can be part of the optimisation phase that would shape the company at its turning point in the growth stage.


🚀About the role

We're looking for a Customer Operations Representative to join our Customer Experience & Fulfilment team in our Lisbon office.

You will be responsible for ensuring the lab orders are produced on time for distribution according to the production capacity.

Ultimately you'll contribute to the overall customer satisfaction and help us maintain our 5-star ratings.

We are at a very exciting time of rapid growth within the company, which means there are plenty of opportunities to make a major impact and grow within your career.

This is an opportunity for a customer-focused and process-driven individual to join a high performing team building the next big direct to the consumer success story.


💪🏼Responsibilities

Requirements

Benefits


If you dream so big it keeps you up at night, apply now!


Due to the volume of applications we receive, please expect a reply within a week.

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